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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Assemble information
   • Gather and review debt collection case information for relevance to format of report required by client
   • Check debt collection case information for accuracy, relevance and compliance with legislative requirements
   • Collate appropriate debt collection case information into logical and coherent outcome
2. Compile report and recommendations
   • Determine recommendation for further action, or no action, based on outcome, taking into account requirements and expectations of client
   • Produce report with recommendations in format instructed by client
3. Verify recommendations with client
   • 3.1 Present and discuss contents of report with client, clarifying any of client's queries and issues arising from report
   • Finalise and provide report to client when recommendations are agreed on

Performance Evidence

Evidence of the ability to:

assemble appropriate debt collection case information into a format required by clients, with outcomes identified

compile reports that effectively communicate recommendations

interpret and comply with legislative requirements, industry regulation and organisational policy and procedures when developing and documenting case recommendations

present and explain report and verify recommendations with clients to gain their agreement.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe key requirements of relevant state or territory and Commonwealth legislation relating to documenting debt collection case information and developing recommendations

outline organisational policy and procedures and legal obligations underpinning credit management functions and their relationship to mercantile agents

describe the different format of reports

role of the Australian Securities and Investments Commission (ASIC) in relation to:

businesses

principles of limited liability

subpoenas

insolvency and bankruptcy

principles of association under the Associations Reform Incorporation Act

principles and obligations of trusts

outline the role, procedures and relevant documentation of the various relevant court jurisdictions and appeals procedures

explain securities principles:

factoring

guarantees

indemnity

securities over property

retention

liens.

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